Frequently Asked Questions
Introducing our services and answering common questions about social media marketing
Frequently Asked Questions
What kind of services do you offer?
We are a social media marketing company that offers a wide range of services across various platforms, allowing our clients to choose the services that best suit their needs. Once they have made their selection, we can then develop a customized plan for them. Our services include things like increasing channel subscribers or followers, boosting video views and likes, enhancing post engagement, and increasing song plays, among other options.
Is your service legal?
Of course. Unlike other services, Sociagrow only uses the safest and most reliable methods to deliver followers, likes, and other services to your account. This means we never violate any rules or terms of service. Therefore, your account will always be safe!
Do I need to provide a password or verification code?
No, you can keep your passwords or verification code to yourself because our services don’t need a password verification code to influence your accounts. In case you ever receive an email that says it is from us, asking you a password or verification code, please report it to us immediately.
Are the likes, followers, and subscribers real, or are they bots?
Unlike many services that inflate their ability to get you likes and followers, we only use real people to give our clients likes, follows, etc. With our social media marketing method, our clients’ accounts are grown organically and can also get you subscribers and likes from people who are not associated with us.
How fast can you deliver my order?
In most cases, our service takes only 5 min—5 hours. However, in some situations, it may take longer. Some social media services may require more time to complete. We are always committed to ensuring safe and reliable delivery!
What are your best-selling social media marketing services?
Although we have many services across most social media companies, our services within the TikTok platform are our best-selling options.
How do I know my account will not be flagged or banned?
We only use real human operators, so your account will not be penalized. We strictly avoid using automated programs, as this would compromise the quality of our service. We understand that the social media marketing industry is full of bots and fake data, but we are committed to providing your account with genuine and effective views and follower growth. However, because we are a third-party social media marketing service, there is a very small possibility that TikTok video views may decrease. If you experience a significant drop in video views, we will promptly replenish the views for you.
What is the best method to communicate with you?
If you have any questions or concerns, we have a 24/7 customer support system available. You can contact our customer support team via WhatsApp, online chat, or Telegram, and they will respond to your inquiries promptly. After you purchase one of our services, we will also send you an email to check if everything is okay. Your satisfaction is our top priority.
I need your services regularly to increase likes and views on my videos/posts. Do you offer any additional discounts for long-term customers?
Yes! If you need our services for an extended period, we can easily accommodate your needs. Please contact us via WhatsApp or online chat, and we can help you create a customized plan that meets your requirements, and assign a dedicated customer service representative to assist you.
What methods of payment do you accept?
We accept all forms of credit and debit cards, PayPal, and Crypto
If I am unsatisfied with your services, am I able to receive a refund?
Unfortunately, due to the nature of our social media marketing services, refunds are unavailable. However, Sociagrow is dedicated to customer satisfaction. If you elaborate on why you find our services to be underwhelming, we can cooperate with you and discover what will best meet your needs.
I haven’t received my order
Before placing an order, please ensure the following conditions are met to guarantee successful delivery:
- Your account or video is set to public.
- You have entered the correct profile link or video link.
- You have not changed your username before the order is completed.
- The post or account still exists and has not been deleted.
- Allow sufficient time for order completion.
- For further assistance, please contact our support team via the contact form.
Under what conditions can I get a refill?
- Service grow stopped for more than 24 hours and has not been fully done.
- Services such as follower count, video likes, and video views decreased by more than 20% within 30 days.
- The order has not been processed after 24 hours.
- Large orders (100k+) saw a drop of more than 20% within 60 days.
- Small orders (10k within) that remain incomplete after 10 days.
How can I request a refill?
You can request a refill by contacting customer service. Please note that we can only offer free refills within 30/60 days of your purchase.
Sociagrow is your go-to social media growth partner, offering a full stack of reliable services backed by friendly, fast support. Since 2019 we’ve help creators and brands boost followers, engagement, and overall visibility—quickly and safely. Pick what you need, we handle the heavy lifting, and your online presence levels up without the stress.